Politique de remboursement
Returns & exchanges
- We’re unable to accept returns or exchanges, so please don’t send items back. If your item arrives damaged, defective, or incorrect, we’re here to help. See “Damages & Other Issues” below.
Damages and other issues
- Please inspect order upon delivery.
- Damaged or defective items, or if we send you the wrong items: email us at contact@trulyfulfilledlife.com with order number & photo within 3 business days of delivery date. We’ll review those details and let you know whether we’ll send replacement or issue refund, as applicable.
- Please do not send damaged, defective, or incorrect items back to us.
- Shipment delays or missing packages: If tracking hasn’t updated for 5 business days, or your order is past expected shipping times, email contact@trulyfulfilledlife.com with your order number. We’ll check shipment with carrier and let you know the next steps.
Refunds
- We will notify you if refund is approved or not.
- Approved refunds issued to original payment method within 10 business days (Mondays to Fridays, not weekends, not holidays)
- Bank or card processing may cause additional delays.
- If more than 15 business days pass after approval, please email contact@trulyfulfilledlife.com for further investigation.
Non-refundable items
- Customer changed mind
- Customer gave incorrect shipping address
- Items ordered by mistake, such as the wrong size, color, or product
Questions about specific item: email us at contact@trulyfulfilledlife.com
European Union (EU): 14-Day cooling-off period
- We only sell personalized / custom products to EU residents.
- EU's right of withdrawal policy not applicable to personalized / custom products sold to EU residents, as advised in their official page here.