Refund policy

Refunds and cancellations

Refund eligibility depends on the items in your order. Refund is allowed for damaged or defective items, lost packages, or if we sent the wrong items. Refund is not allowed for change-of-mind returns, or if customer ordered the wrong item.

Unless required by applicable law or expressly stated in our website or policy, we do not accept returns.

You can request cancellation or removal of items from your order for 24 hours after the order is placed.

How to start a refund or cancellation

Whether refund or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your cancellation request by logging into your account.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-refundable items

Some items may not be eligible for refund, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be refunded.

Exchanges

We do not accept exchanges.

Refunds

We will notify you and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a refund, inquire about a refund, report damaged or defective items, or lost packages, please contact us by submitting the form from this page.